Transformed 7 Joint Replacement Centers of Excellence (COE) and 2 Ambulatory Surgery Center (ASC) programs for joint replacement across 8 states.
Notable successes include:
- Grew ortho volume 18% while saving $1.1 million for UMC-Princeton.
- Raised patient satisfaction scores from 74% to 86% for Beaufort Memorial.
- Brought patient satisfaction from 79% to 91% for Stillwater Medical Center.
- Increased available appointments 34% for pre-admission testing while reducing PAT appointment cycle times by 30%.
- Identified and eliminated root causes of 84% of patient delays and scheduling interruptions. Boosted employee satisfaction scores and optimized staffing levels by revamping nurse schedules.